Zendesk Tickets MCP
Bring your Zendesk tickets into Claude
Just ask, in plain language — Claude finds, reads, drafts, tags, and annotates your tickets.
Try asking
- Tag all open tickets by category — bug, feature request, support
- Fetch me the latest 10 tickets
- Summarise this weekend's Postman tickets
- Find all ParkingSG tickets still awaiting a reply
- Draft replies for all open tickets - use Notion and Gitbook as reference.
- What are Plumber users most frustrated about?
Want your team's Zendesk in Claude? Create an OAuth client in Zendesk (a few minutes), then send the details to @myself.
- Open OAuth clients. In Zendesk go to Admin Center → Apps and integrations → APIs → Zendesk API → OAuth Clients → Add OAuth client.
- Client Kind.Choose Confidential — the connection only works with a confidential client.
- Client name. Anything you like, e.g. Claude MCP connector.
- Redirect URL. Enter your tenant name — it's the part before .zendesk.com in your Zendesk URL. The redirect URL fills in below; paste it into Zendesk exactly as shown..zendesk.com
https://zendesk.mcp.open.gov.sg/api/zendesk/tenant/callback - Save, your tenant, Unique identifier and the secret.
The secret is shown only once — copy it now.
- Share the details to @myself via 1Password.
Once we've registered your tenant, connect from Claude Desktop:
- Open Claude Desktop and go to Customise → Connectors.
- Scroll down to Zendesk (Custom).
- Click Connect and sign in to Zendesk when prompted.